Refund Policy

1. Payment Methods

We use secure third-party payment platforms and card processing gateways to process payments for games, mods, and licenses available on tosgames.com:

• Flouci – for national and international bank card payments.
• ClickToPay – for electronic card transactions.

All refunds are subject to the eligibility criteria outlined below as well as the applicable terms, procedures, and processing rules of the relevant payment gateway and card issuer.

2. Refund Eligibility

Refunds for TOSGames services, downloadable games, and mods may be granted only if both of the following conditions are met:

• Timing: The refund request is submitted within 14 calendar days from the original payment date.
• Usage: The game or mod application has been run or used for less than 2 hours in total.

Meeting these conditions does not automatically guarantee a refund. Every request will be evaluated by the TOSGames team against application usage logs, purchase verification, and applicable gateway procedures.

3. Refund Conditions by Payment Gateway

Flouci & ClickToPay Card Payments

For payments made via national or international bank cards through Flouci or ClickToPay, refund processing is subject to the banking rules and procedures of the customer's issuing bank, payment gateways, and merchant networks:

• Once a refund request is approved by TOSGames, the transaction will be submitted for processing through the applicable payment network.
• In certain banking scenarios, the customer may be required to confirm or initiate specific procedures with their issuing bank according to local banking regulations.
• TOSGames cannot guarantee an exact turnaround time for funds to appear back in your account, as settlement timelines depend entirely on your issuing bank, card network, and financial intermediaries.
• Approved refunds will be returned via the original payment method used during checkout, where technically supported.

4. How to Request a Refund

If you meet the eligibility criteria described in Section 2, please follow these steps to request a refund:

• Submit Request: Contact us directly via email at [email protected] or through the support system inside the TOSGames desktop application. Include your order number, account email, payment receipt, and reason for the request.
• Review Period: Our support team will review your usage data and transaction history against our 14-day / 2-hour eligibility rules. You will typically be notified of the decision within 1–5 business days.
• Gateway Processing: If approved, TOSGames will trigger the refund transaction through Flouci or ClickToPay and provide you with reference details.
• Bank Processing: Financial institutions may take additional business days to settle refunded amounts back to your card or account balance.

5. Non-Refundable Cases

Refunds will not be issued in the following circumstances:

• Request submitted after 14 calendar days from the purchase date.
• Software or mod used for 2 hours or more in total.
• Software licenses revoked due to cheating, piracy, unauthorized redistribution, or violations of our Terms of Service.
• Inability to run a mod caused by failure to legally own the required third-party base game.

6. Chargebacks and Payment Disputes

A chargeback or bank dispute is separate from a standard refund request:

• We strongly encourage you to contact [email protected] first to resolve any payment or software issue before filing a dispute with your bank.
• In the event of an open chargeback, TOSGames reserves the right to provide transaction logs, license verification proofs, and software usage records to the relevant payment provider or bank.
• Accounts with active fraudulent chargebacks will have their software licenses immediately suspended.

7. Modifications to This Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Continued use of our Platform after changes are posted constitutes acceptance of the updated policy.

8. Contact Information

For refund requests, billing inquiries, or technical assistance:

• Operating Entity: FromTechMap (fromtechmap.com)
• Platform: TOSGames (tosgames.com)
• Email: [email protected]
• Location: Tunisia